Returns Portal
Review Return Policy
- You have 14 days from the date you receive your jewelry to initiate a return
- Items must be returned in their original condition, unworn and unaltered, with all original packaging included. This includes any boxes, pouches, and any free promotional items received with your purchase
- Custom or personalized orders cannot be returned due to the specific nature of these items
1. Log in to your account: In the "Email" field, enter your email address, and then click "Continue".
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
4. Click the order that you want to submit the return for.
5. If your order has more than one item, then select the items that you want to return.
6. Select a return reason and add a note for the store.
7. Click "Submit request". If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.